Privacy Policy

We collect information you provide directly to us through our website forms, including:

• Your name
• Your email address
• Your phone or mobile number
• Any details you include in the message field of our form, such as your fitness goals or membership interest

We use the information you provide to:

• Respond to your inquiries and questions
• Schedule club tours and complimentary visits
• Send you the membership, class, and personal training information you request
• Send appointment confirmations, reminders, and follow-up messages
• Improve our website and the services we offer

If you provide your mobile number and opt in by checking the consent box on our form, Sanctuary Fitness may send you text (SMS) messages related to your inquiry, tour scheduling, appointment reminders, membership and class information, and customer care.

• Message and data rates may apply.
• Message frequency varies.
• To opt out at any time, reply STOP to any message you receive from us. You will receive a confirmation and will no longer receive texts unless you opt in again.
• For help, reply HELP to any message, or contact us using the details below.
• Consent to receive text messages is not a condition of purchasing any membership, product, or service.

No opt-in/mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information. We share information only with trusted service providers who help us operate our business and website, such as our gym-management and customer relationship management (CRM) platform, our email delivery provider, and our website hosting provider. These providers may access your information only to perform services on our behalf and are required to protect it.

We may also disclose information if required by law, to enforce our Terms and Conditions, or to protect the rights, safety, or property of Sanctuary Fitness, our members, or others.

We keep your information only for as long as needed to respond to your inquiry, provide the services you request, and meet our legal and business obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

You may request to review, update, or delete the personal information we hold about you by contacting us using the details below. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link in those emails. We will respond to your request as required by applicable law.

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it. Memberships for minors are arranged in person with a parent or guardian.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.